At Geotech Bytelink, we understand that your personal information matters deeply to you. This privacy policy explains exactly how we collect, use, protect, and manage your data when you work with us for professional engineering and geotechnical services.

We operate under Indonesian privacy laws and regulations, ensuring your rights are protected throughout our business relationship. This document outlines our practices in plain language because we believe you deserve to understand exactly what happens with your information.

The information we gather depends on the specific services you need from us. Here's what we typically collect during our professional relationship:

We only collect information that's directly relevant to providing you with excellent engineering services. We don't gather unnecessary personal details or track you across other websites.

Your information helps us deliver professional engineering services effectively. Here's exactly how we use what you share with us:

• Project Management: Coordinating site visits, preparing technical reports, and managing project timelines according to your specifications
• Communication: Sending project updates, technical findings, invoices, and responding to your questions or concerns
• Service Delivery: Conducting geotechnical analyses, preparing engineering recommendations, and delivering completed reports
• Legal Compliance: Meeting Indonesian engineering standards, maintaining professional documentation, and fulfilling regulatory requirements
• Business Operations: Processing payments, maintaining client records, and ensuring quality control in our service delivery

We share your information only when necessary for professional service delivery or legal compliance. Here are the specific situations where we might share your data:

• Laboratory Partners: Soil and material testing facilities receive relevant project samples and basic project information for analysis
• Professional Consultants: Specialized engineers or surveyors who assist with complex projects receive only project-specific information
• Government Agencies: Required submissions to Indonesian regulatory bodies for permits, compliance, or official documentation
• Legal Requirements: Court orders, regulatory investigations, or other legal processes that require disclosure
• Service Providers: Trusted technology partners who help us manage client communications and project documentation securely

All our partners and contractors are bound by confidentiality agreements and must meet the same privacy standards we maintain. We never share more information than absolutely necessary for the specific purpose.

As our client, you have significant control over your personal information. Here are your rights and how to exercise them:

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond within 30 days and guide you through the process.

Protecting your information is a fundamental part of our professional responsibility. We implement multiple layers of security to keep your data safe:

• Physical Security: Locked filing systems, restricted office access, and secure document storage for all paper records
• Digital Protection: Encrypted file storage, secure email communications, and regular security updates on all systems
• Access Controls: Limited staff access to client information based on project involvement and professional need
• Regular Backups: Secure, encrypted backup systems to prevent data loss while maintaining privacy protection
• Professional Standards: All staff trained in confidentiality requirements and professional engineering ethics

We keep your information only as long as necessary for professional and legal requirements. Here's our retention approach:

• Active Projects: All project-related information retained throughout the duration of engineering services
• Completed Projects: Technical reports and essential documentation kept for 7 years to meet Indonesian engineering standards
• Financial Records: Billing and payment information retained for 5 years as required by Indonesian business law
• Communications: Email correspondence and project communications kept for 3 years unless longer retention is professionally necessary
• Website Data: Basic usage information deleted after 2 years unless needed for ongoing client relationships

After retention periods expire, we securely delete or destroy your information unless you specifically request longer retention for your own business purposes.

Most of your information stays within Indonesia, but some situations may require international data transfers:

• Specialized Testing: Certain advanced soil or material analyses may require laboratories in other countries
• Software Services: Cloud-based project management and communication tools may store data on international servers
• Professional Consultation: Complex projects might involve engineering expertise from international consultants

When international transfers are necessary, we ensure adequate protection through contractual safeguards and only work with providers who meet strict privacy standards.

We review and update this privacy policy annually or when significant changes occur in our practices. When we make important changes, we'll notify you directly via email and post the updated policy on our website with a new effective date.

Minor clarifications or administrative updates may be made without direct notification, but the updated policy will always be available on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.